JAKARTA, NETRALNEWS.COM - State-owned bank PT Bank Mandiri (Persero) Tbk (IDX:BMRI) ensures that it is still suspending a number of customer accounts after the company experienced system failure last weekend.
Bank Mandiri has suspended at least 2,670 customer accounts. The accounts were suspended after making transactions from the increased balances in the accounts due to the system error.
Rohan Hafas, Corporate Secretary of Bank Mandiri, said that as many as 2,670 active customer accounts had taken advantage of the situation from the system error to conduct transactions. However, he did not mention how much money had moved from a total of 1.5 million affected accounts. He just made sure that aside of the suspended accounts, everything was back to normal.
"Those who have already transferred or withdraw money (transactions) have already been blocked, maybe they are not aware that the balance has increased. But there are very few in number, or 2,670 customers out of a total of 1.5 million customers," Rohan said on Wednesday (24/7/2019).
He continued that the temporary blocked accounts will be followed up by the branch offices where the customer opens an account. The branch offices will then communicate to the customer and make an explanation by showing the transaction records of the customer's account.
Furthermore, so far Bank Mandiri has only detected how much the balance has changed in each customer's account. Transfer of customer account balance occurs due to a system failure when the process moves from the core system to the back up system. The process of transferring the data was actually routinely carried out by the company at the end of the day.
Rohan said the company would conduct an IT audit to identify the cause of the system experiencing an error.
"After the process of normalizing customer account balances, we make sure all services return to normal operation. These services include Mandiri Online, internet banking, SMS banking, ATM and EDC," he concluded.